Terms of Service

1. Who we are and this agreement

SaleCast is a service of Blue Hatch LLC ("Blue Hatch", "we", "us"). These Terms are an agreement between Blue Hatch and the business that signs up ("you", "your business"). The person who signs up confirms they may accept these Terms for that business. By creating an account or using SaleCast, you accept these Terms and our Privacy Policy.

2. The service

SaleCast lets you upload sales history and related files (product, customer and channel lists, inventory, open customer and purchase orders) and gives you demand forecasts, reorder suggestions, alerts and reports. We may improve, change or add features over time. If we remove a feature you depend on in a significant way, we will tell you in advance.

3. Your account and your team

• The person who signs up is the account holder. The account holder manages billing and can add or remove logins for colleagues at the same business.
• Each login is for one person. Keep passwords private. You are responsible for what happens under your business's logins, and for making sure your team follows these Terms.
• Tell us right away at solutions@bluehatch.net if you think a login has been misused.

4. Price, billing and renewal

• One price per business. Your plan covers your whole team; there is no charge per login.
• Billing. Payments are processed by Stripe. You are billed in advance at the start of each billing period, and your subscription renews automatically until you cancel. Prices do not include taxes, which are added where required.
• Discounts. A discount code or offer applies as described when it is given, and only for the period stated. After that period the regular price applies.
• Discounts with a minimum term. Some discount codes require you to keep your subscription for a minimum term (for example 6 months). If you cancel before the term ends, the remaining months of the term are charged at the discounted price when you cancel, and your access continues until the end of the period you have paid for.
• Price changes. We will give you at least 30 days' notice by email before a price change takes effect. The new price applies from your next billing period after that notice.
• Failed payments. If a payment fails, Stripe will retry it and we will let you know. If it still isn't paid, we may limit your account to the Account and Help pages until it is.
• Cancelling. The account holder can cancel anytime in SaleCast under Account → Manage billing. You keep access until the end of the period you have paid for, and you won't be charged again.
• Refunds. Payments are not refundable, including for part of a billing period, except where the law requires a refund.

5. Your data

• You own your data. Everything you upload, and the forecasts and plans made from it, belong to your business.
• What we may do with it. You allow us to store, copy and process your data only as needed to run SaleCast for you, keep it secure, give support, and fix problems.
• Combined statistics. We may use data from many businesses, combined and de-identified so that no business, customer or person can be identified, to improve SaleCast and its forecasting methods and to produce general industry figures. We never share your business's own data with anyone else.
• We do not sell your data, and we do not use it for advertising.
• Your responsibility. You confirm you have the right to upload the data you upload. If your files contain information about people (for example customer contact names), you are responsible for having a lawful reason to share it with us.
• After you leave. When your subscription ends you can download your reports while you still have access. We delete your business's data within 60 days after the subscription ends, unless you ask us to delete it sooner or the law requires us to keep it. Backups roll off on their normal schedule.

6. Acceptable use

You agree not to: use SaleCast for anything illegal; try to access another business's data or our systems beyond your account; disrupt or overload the service; copy, resell or reverse-engineer SaleCast; or upload malicious files.

7. Forecasts are estimates

Forecasts, order suggestions, stock projections and alerts are estimates made from the data you provide and the settings you choose. They can be wrong, especially when the data is incomplete or demand changes suddenly. They are tools to support your decisions, not instructions. You remain responsible for your purchasing, inventory and business decisions, and for checking the results before acting on them.

8. Availability and support

We work to keep SaleCast available and your data safe, but we can't promise it will be uninterrupted or error-free. Planned maintenance will be scheduled to limit disruption where we can. Support is by email at solutions@bluehatch.net.

9. Confidentiality

Each of us will keep the other's non-public business information confidential and use it only for the purpose of this agreement, except where disclosure is required by law.

10. Disclaimers

Apart from what these Terms expressly say, SaleCast is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all other warranties, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

11. Limits on liability

To the fullest extent the law allows: (a) neither of us is liable to the other for indirect, incidental, special or consequential losses, or for lost profits, revenue, inventory value or business opportunities, arising from this agreement; and (b) our total liability for any claims under this agreement is limited to the amount you paid us for SaleCast in the 12 months before the event giving rise to the claim. These limits don't apply where the law doesn't allow them.

12. Suspension and termination

You can stop using SaleCast and cancel at any time (see section 4). We may suspend or close an account that seriously or repeatedly breaks these Terms, or that remains unpaid, after giving notice where reasonable. Sections 5, 7, 9, 10, 11 and 14 continue to apply after the agreement ends.

13. Changes to these Terms

We may update these Terms. If a change is significant, we will email the account holder at least 30 days before it takes effect. Continuing to use SaleCast after that date means you accept the updated Terms; if you don't, you can cancel before then.

14. General

These Terms are governed by the laws of the state in which Blue Hatch LLC is organized, without regard to conflict-of-law rules. Neither of us is responsible for delays caused by events beyond reasonable control. If any part of these Terms can't be enforced, the rest still applies. These Terms and the Privacy Policy are the whole agreement between us about SaleCast.

15. Contact

Blue Hatch LLC · solutions@bluehatch.net